Refund Policy
Last updated: 10 August 2026
This Refund Policy explains how cancellations and refunds work for Sing Yourself Happy. It sits alongside our Terms and Conditions, and nothing here affects your statutory rights as a consumer.
The free Saturday Reflections letter
Saturday Reflections is free to subscribe to. There is nothing to pay and nothing to refund. You can unsubscribe at any time using the link in any email.
Cancelling paid community access
Paid community access costs £39 per year and renews automatically each year until you cancel. You can cancel at any time using the Stripe customer portal (linked from your payment receipts), or by emailing help@singyourselfhappy.com.
After you cancel, your access to members' emails and the private community normally continues until the end of your current paid billing period, after which your place in the community may be removed. No further renewal charge will be due provided you give us valid cancellation notice before the renewal takes place; our internal processing time will not affect the date of your notice. We do not generally provide a pro-rata refund for unused time in the current period, except where required by law or where we approve a goodwill refund.
Our 14-day full-refund promise
UK consumers normally have a statutory right to cancel an online service contract within 14 days of entering into it. In addition to your statutory rights, we offer a straightforward promise: if you cancel within 14 days of your first paid membership purchase, we will refund the full membership payment, even if your community access has already begun.
This promise applies to the first purchase and not to later annual renewals, without limiting any statutory right that may apply to a renewal. To cancel during the first 14 days, email help@singyourselfhappy.com.
Requesting a refund
Refund requests are handled in good faith and in accordance with your statutory rights. Stripe processes the payment, but its systems do not limit any refund or remedy to which you are entitled. If you believe you have been charged in error, please contact help@singyourselfhappy.com promptly with the email address connected to your subscription and the approximate date of payment.
How refunds are paid
Where a refund is due under our 14-day promise or applicable law, we will process it without undue delay and no later than 14 days after you tell us that you are cancelling. It will be returned to the original payment method unless you expressly agree otherwise, and we will not charge a refund fee. Other approved refunds will normally be returned in the same way. Your bank or card provider may take additional time to credit the funds after we process them.
Your statutory rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or other applicable consumer law.